Archive for the ‘Presentations’ Category

Butterflies – Everyone Gets Them, Champions Use them

Sunday, June 6th, 2010


Even blood and guts rugby players get butterflies so why wouldn’t presenters? Ask any salesperson if they are nervous before making a big presentation and they’ll say “Absolutely”. Here are 9 tips to overcome your nerves and make a brilliant presentation.

  1. Practice like a maniac.
  2. Anticipate objections and questions. Prepare your responses. Knowing you have all the bases covered will calm your nerves.
  3. Make small talk. If you don’t know everyone in your audience already, make sure you introduce yourself and find out their roles. You can better direct your value proposition if you know what they care about.
  4. Remind yourself that people want to see you succeed. Your sponsors recommended that you be invited to present. They are pulling for you.
  5. Memorize the trouble spots. If you practice you’ll know where you have trouble. Memorize key elements of your trouble spots so they will flow smoothly on the big day.
  6. Take 3 deep breaths. 10 minutes before you speak. Slowly breath out for as long as you can. Pull back your shoulders and let your body naturally pull in a deep breath.Two more like this, and you will be more relaxed an ready to wow them.
  7. Stand up tall and hold your head high. Show confidence in your posture and make eye contact with the customer’s team
  8. Speak slowly and clearly while enunciating your words. Nerves can make you talk fast. Slowing your speech can calm you.
  9. Accept the fear, don’t fight it. The worst thing you can do when you’re nervous is to notice your own anxiety and start worrying about that too. Just accept any nervousness you feel just as you would accept that the carpet is blue or the walls are white. Trying to force yourself to calm down or hide signs of nervousness can backfire and make your problem worse.

Just as rugby is played by a team, most sales presentations are made by teams. Practice together. Know which of you will talk about each area to be covered. Confidence in your team, your plan and lots of practice will turn your fear into courage. Draw a few deep breaths and take the pitch.

First Read All the Rules

Saturday, May 29th, 2010

When you are new to the world of presentations you are a student seeking tips, tricks and ideas to polish your skills. There are certain things all the experts recommend – know the audience, know the room, don’t use a podium.  As you gain more experience, you will find your own style and you will probably start breaking a few rules.

Then, When You’re Really Good – You Can Break Them

Frank Abagnale is really good. More than 40 years ago, he was one of the world’s most famous confidence men. Between the ages of 16 and 21, he successfully posed as an airline pilot, an attorney, a college professor and a pediatrician, in addition to cashing $2.5 million in fraudulent checks. He served time in the French, Swedish and U. S. prison systems. His riveting story provided the inspiration for Steven Spielberg’s 2002 film, Catch Me if You Can, starring Leonardo DiCaprio as Abagnale and Tom Hanks as the cop fast on his heels. Today Mr. Abagnale is a highly sought-after and provocative keynote speaker. Frank has been working on the right side of the law for over 30 years now.

But, as a presenter, he breaks a few rules.  When I was focused on the document security business, Mr. Abagnale went on tour for my company to promote awareness of the massive threat of fraud. The financial institutions we worked with had event planners and PR professionals who helped with the event. When they would enter the room on the day of the presentation, they would invariably say things like; the lights are wrong, he shouldn’t stand behind a podium, people can’t see him. When we did a sound check they would try to turn the mikes up because he speaks softly. I would always have to assure them that “He knows what he’s doing. Don’t worry he will be a big hit.”

Mr. Abagnale is not a high maintenance keynote speaker. He doesn’t care what color M&M’s are in the dressing room or demand constant attention. Frank does follow many of the rules of presentation. He dresses very well. He arrives early to check the room and his equipment. He has the timing down to the minute. He adds regional business names and studies recent local news stories to personalize the speech.

However, there are some rules he ignores. He prefers to stand at the podium. He doesn’t move around or use gestures. The room is nearly dark. He talks in a hushed tone. Yet, he can have an audience absolutely riveted for more than 3 hours.

How does he get away with it?

Mr. Abagnale’s presentation is a funny and poignant journey of his time as a criminal being pursued, and his personal transformation. He tells the stories of the fraud he’s thwarted since his transformation with bits of humor. Frank does speak softly and his delivery is fast, very fast. You aren’t even cognitive of it, but the low volume and speed make you listen attentively. The whole room is quiet, hanging on every word. Even though the lights are low there is no chance anyone is nodding off. Frank does use well-designed slides. He never reads from the screen. There really isn’t much to read. His slides are full of graphics to support his talk but they are not loaded with indecipherable tables and charts. Mr. Abagnale’s style makes the story to be the focus. The way he breaks the rules works.

Catch Your Style

As you deliver more presentations, following all the guidelines experts give, you may find a way to differentiate yourself from the crowd. Experiment a little to find your unique style. You may never have an incredible story like Frank Abagnale’s to tell, but you might find that you can break a rule or two.

The Old Dog & Pony Show

Sunday, March 28th, 2010

Dog and Pony shows originally referred to the small circuses that traveled the country. Now the term is commonly used for that all out, big deal, sales presentation.

Sales people are not completely to blame for this much hated ritual of the buying process. Customers are programmed to ask sales people to come in and “make a pitch”. Countless hours are spent designing, practicing and presenting huge decks loaded with features and benefits. Even with all of this communication customers often make decisions they later regret. Or maybe worse, they make no decision at all. There is a better way.

Presentation Circus
I received a call from a sales team targeting a national account. The team had already made several presentations to the client’s marketing group and they had been asked to make yet another.

After previous presentations the client’s team would say “We are impressed with what you do. There are probably ways for us to use your services.” Unfortunately, after those meetings nothing happened. The sales team was frustrated because they seemed to be stuck.

When an act is a flop the Ringmaster of the circus shifts the audience’s attention to another act in order to keep them entertained. The presentations were failing. I could see it was time to put on my Ringmaster hat.

Send in the Clowns
The clowns in a circus keep the show moving along. Clowns will often grab a member of the audience and pull them into the act. It’s unexpected, it builds tension. It means that the audience is now part of the show, not just observers.

Back in our little circus, instead of scrambling to assemble another deck of slides, I called the customer to ask if they would be willing to try something else. I asked if they would participate in a brainstorming session to identify real issues. When recruiting someone from the crowd sometimes the clowns have to pull them from their seats. Our “audience” needed a little coaxing too.

Finally, they agreed to participate.  We set up a new meeting, led by a Six Sigma trained member of our team. Rather than present our endless capabilities, our presentation was an interactive session designed to uncover and rank opportunities to improve the customer’s business. There was one issue everyone on the team agreed needed to be improved.

In the Ring
Clowns pull audience members into the spotlight and prompt them to copy simple clownish motions and then they enlist them for more complicated maneuvers. Our presentation format was the same. First a few easy motions. Our clown asked the audience to write down any ideas that pop into their heads to address the issue. My team participated right alongside the customer. Using sticky notes and a process called an Action Workout. The combined team came up with 56 ideas.

Then the more complicated maneuvers started. The presentation included a process to screen 56 ideas down to four possible action plans, and finally, to two.  The outcome of this cooperative diagnosis was mutual agreement on an action plan that was already “sold” through activity of brainstorming and filtering.

Ta Da!
Traditional product presentations, however polished, are doomed if there is no clearly recognized business issue that can engage your customer.  This interactive presentation process led to a natural request to try a pilot program. No high pressure sales tactics from my team and no postponements by the customer.

There was a dog and pony show involved in the end. However, it was a presentation to the customer’s executive team about the success of the pilot. And, it was a presentation with the customer not for the customer.

If your sales presentations are turning into a circus, before you do the same old presentation routine, it might pay to act like a clown.

Top Ten Reasons to use Flip Charts

Saturday, March 13th, 2010
Presentations Unplugged

Presentation Unplugged

Flip charts in the age of PowerPoint? Sounds like heresy!

In this era of rapidly changing technology, is there a drawer in your toolbox for an ancient yet powerful tool for making presentations?  We’ll give you 10 reasons why there should be.

First ,what is a flip chart?

flip chart \1flip chärt\ n. 1. a series of large paper sheets containing charts, information, etc., fastened loosely to allow them to be turned over, and held by a frame for display, as to illustrate a presentation

Here are ten reasons to use them in your sales presentations:

1. Easy to work with

Even though programs like PowerPoint and Keynote have made it simple to create presentations, using them well can take time to learn. We’ve had the skill to create flip charts since kindergarten.

2. Personalized

Garr Reynolds, author of Presentation Zen, recommends going analog when talking about the topic of creating a new presentation. Templates and themes can take you in directions you did not intend. The best tools for presentation creation are paper and pen, markers and whiteboards.

Standing in front of a blank flip chart makes you think about the purpose without being tempted to use a template. It’s been proven that writing things down improves memory. Defining objectives and creating an agenda forces you to organize your thoughts around the story your customer wants to hear.

You will be more familiar with your material if you have written your own charts. Cutting and pasting from corporate presentations doesn’t serve the same purpose.

3. Demonstrates effort

A flip chart will show your customers that this presentation is yours. It won’t have pictures of your corporate headquarters or boring org charts on it. You prepared this just for them.  In Beyond Selling ValueMark Shonka and Dan Kosch recommend that you use this flow to guide preparation of your flip chart;

Them – customer profile, objectives, strategies, issues

Us – your company as a strategic resource

Fit – the relationship potential

Action Steps – specific recommendations

4. Gives you control

Flip charts don’t develop compatibility issues with projectors. Your clicker won’t advance two slides and get stuck. Going back to cover a point is easy.

Your flip chart and easel are at the front of the room with you. You aren’t dependent on a partner to advance the slides from the back of the room where the laptop is.

5. Keeps you at the focus

The flip chart makes you the center of the presentation. You can’t be tempted to add distracting animations. If you want attention you can step in front of the flow chart without being blinded by the projectors’ light.

Also, there is nothing between you and your audience – no computer, no projector and no podium.

6. Differentiates

These days flip charts make your presentation stand out from the rest. There is no shortage of presentations in dark rooms with hundreds of lines of texts and bullets.

It will be clear that you are in command of your material when you present from a flip chart with only highlights. You won’t be tempted to read your presentation to them.

7. Lights on

Dimming the lights to make a projected presentation visible can prevent you from seeing the non-verbal cues your audience gives. Leaving the lights on is better for capturing and keeping their attention too. You won’t have to learn the locations and settings for a complicated lighting system.

8. No power required

Using flip charts means there are no power strips to forget, no lead cords to trip over and no computer failures to interrupt the presentation.

9. Intimate

Most sales presentations are made to a relatively small group. A projected presentation on a big screen feels like overkill. Flip charts bring people toward you.

10. Engaging

Finally, flip charts provide the opportunity to really engage your audience. Hand a key influencer in the group a marker and ask them to rank a list of initiatives right on the chart.

You can make a point by drawing right on your flip chart. Do that with a projected presentation and “that’ll leave a mark” on the boardroom wall.

If you’re convinced that your next presentation might be better done on a flip chart here are a couple of resources to help you:

Flip Charts: How to Draw Them and How to Use Them by Richard Brandt

The Big Book of Flip Charts by Robert Lucas

The Back of the Napkin: Solving Problems and Selling Ideas with Pictures by Dan Roam

Technology often enables us to do things better or faster. But, remember that using technology for technology’s sake isn’t the right reason to use it. Sometimes a flip chart and markers will be all the power you need.